Terms of Use
Last Updated: Dec 19th, 2025
1. Agreement to Terms
Please review these terms and conditions of use carefully before using our website or applications. This Terms of Use (these "Terms") states the terms and conditions upon which OrbitXPro LLC, the operator of the website ("we" or "us"), will provide service to you through our digital platforms (collectively, the "Service"). As used in this document, the terms "you" or "your" refers to you, any entity you represent, your representatives, successors, and affiliates. By visiting, accessing, using, or joining the Service, you express your understanding and acceptance of these Terms. If you do not agree to be bound by these Terms, do not proceed with using the Service. These Terms constitute a binding contractual agreement between you and us.
These Terms also contain an arbitration clause under which certain claims may not be brought in a court or decided by a jury. You will only be permitted to pursue claims against us on an individual basis and not as part of any class or representative action or proceeding.
2. Description Of Service As Lead Generation Brigde
2. Description Of Service As Lead Generation Brigde
OrbitXPro LLC operates as a business-to-business lead generation service. We provide a digital bridge intended to facilitate the secure transfer of information from visitors to our corporate clients. You acknowledge that although we are acting as a facilitator for our clients, we are a third party with whom you are interacting. We have access to and will retain copies of the information you provide through the Service for the purpose of delivering it to our clients.
This information may be shared with our clients and other parties working with us to provide customer service for those clients. By using the Service and accepting these Terms, you indicate your consent to this process. Any information that we provide to you regarding our clients is based on information that we receive from them. Accordingly, any concerns or claims arising from the information provided to you should be addressed directly to our clients.
3. Eligibility & Account Capacity
Use of the Service is not permitted where prohibited by law. You represent and warrant that you are not located in a country subject to a United States embargo or designated as a terrorist supporting country. You must be at least 18 years old to use the Service. If you are under 18 years old, you may not use the Service. By accessing our Service, you further represent that you possess the mental and legal capacity to enter into a binding contract and do not suffer from any mental disability that would prevent your understanding of these Terms.
No user accounts are generated through this Service, and your access is granted based on your compliance with these requirements.
4. Grant Of Use & Termination
We grant you a non-exclusive, non-transferable, and limited right to access and use the Service on your personal device consistent with these Terms. The Service is for personal use only, and you may not use the Service in connection with any commercial activities or advertising. This grant is terminable by us at will for any reason and at our sole discretion, with or without prior notice. Upon termination, we may block your IP addresses or otherwise terminate your access to the Service. You agree not to use or attempt to use the Service after such termination.
5. Intellectual Property
The content on the Service, including text, graphical images, photographs, software, and trademarks (collectively "Proprietary Materials"), are owned by or licensed to OrbitXPro LLC. All Proprietary Materials are subject to copyright and trademark laws of the United States and international conventions. We reserve all rights over our Proprietary Materials. You agree not to copy, modify, publish, or in any other way exploit the content in whole or in part.
6. User Conduct
You are entirely responsible for any materials you submit or make available via the Service. You agree that you shall not submit material that is protected by copyright or trade secret laws unless you are the owner of such rights. You shall not submit material that is obscene, illegal, defamatory, or otherwise objectionable as decided by us in our sole discretion. You are prohibited from impersonating any person or entity or creating a false identity. You may not use automated means, including robots or crawlers, to monitor or use data from the Service.
7. Prohibited activities
This section supplements Section 6 and sets forth specific activities that are prohibited to protect OrbitXPro’s business model, intellectual property, and operational integrity. Users, clients, partners, agencies, and any authorized or unauthorized third parties are strictly prohibited from engaging in the following activities:
7.1 Unlawful or Abusive Conduct
Using the Services for any unlawful, fraudulent, deceptive, or malicious purpose, including harassment, abuse, threats, coercion, or intimidation directed at OrbitXPro personnel, agents, systems, or end users.
8. Regulatory Compliance and Data Integrity
We have implemented multiple layers of protection to ensure the secure transformation of data in accordance with United States privacy laws. Our Service is designed to align with the requirements of the Health Insurance Portability and Accountability Act (HIPAA), the Telephone Consumer Protection Act (TCPA), and the Americans with Disabilities Act (ADA). Furthermore, we adhere to the California Consumer Privacy Act and other relevant state privacy agreements. While we take responsibility for ensuring that data is not leaked or misused during its transformation through our bridge, OrbitXPro LLC does not hold any responsibility for data breaches or misuse that occur after the information has been delivered to the client and is no longer under our direct control.
7.2 Misuse of Lead Data and Chat Information
Accessing, using, processing, storing, or exploiting chat transcripts, lead information, contact details, or any data obtained through the Services for purposes other than legitimate customer engagement and follow-up within the scope of the service agreement. This includes selling, licensing, sharing, or redistributing lead data without written consent, and using such data to train AI or competing systems.
7.3 Billing Manipulation and Intent Gaming
Manipulating, distorting, or circumventing OrbitXPro’s billing structure, intent classification framework, or qualification methodology, including artificially inflating chat volume, generating irrelevant conversations, misclassifying lead intent, or instructing agents to alter intent for billing purposes.
7.4 White-Label, Partner, and IP Abuse
Misrepresenting ownership or proprietary rights, reselling or sublicensing OrbitXPro services without authorization, reverse engineering systems or workflows, or using confidential knowledge to create competing services.
7.5 Operational Interference and Agent Misconduct
Interfering with OrbitXPro operations, instructing agents to violate SOPs, providing unauthorized guarantees, or using the Services for scams, spam, or unapproved industries.
7.6 Platform Circumvention and Non-Solicitation
Bypassing platform dashboards, contacting agents or contractors directly without authorization, or soliciting or poaching OrbitXPro personnel or clients.
7.7 Security and System Integrity Violations
Using bots, scrapers, malware, or other unauthorized means to extract or monitor data, compromise platform performance, or disrupt system integrity.
7.8 Misrepresentation and Brand Harm
Misrepresenting OrbitXPro’s role, services, pricing, performance, or capabilities to any third party or end user.
7.9 Substantially Similar Conduct
Engaging in any conduct substantially similar to the activities listed above that undermines OrbitXPro’s business model, revenue structure, IP, data protection, or operational integrity.
9. Limitation of Liability and Disclaimers
The Service is provided AS-IS and without any warranty of any kind, express or implied. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Under no circumstances shall OrbitXPro LLC be liable for indirect, incidental, special, or consequential damages resulting from any aspect of your use of the Service. We do not warrant that the Service will meet your requirements or be uninterrupted, timely, or error-free. In no case shall the maximum aggregate liability of OrbitXPro LLC arising from or relating to your use of the Service exceed two hundred dollars ($200).
10. Indemnification
You agree to defend and indemnify OrbitXPro LLC against any claim, demand, or suit brought against us by a third party alleging that your use of the Service in violation of these Terms infringes upon the intellectual property rights of a third party or violates applicable law. This obligation includes the payment of damages finally awarded and reasonable attorney's fees incurred by us.
11. Dispute Resolution and Arbitration
These Terms and any dispute between you and us are governed by the laws of the State of Texas without regard to conflict of law provisions. Any controversy or claim arising out of or relating to these Terms (a "Controversy") shall be finally settled by binding arbitration before a single neutral arbitrator. The parties agree that the arbitration will be held in Humble, Texas, or such other place as the parties may mutually agree. The decision of the arbitrator will be final, non-appealable, and binding. You hereby waive any right you may have to a trial by jury for any Controversy. You agree that you may bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative action.
12. Copyright Notices (DMCA)
If you believe that any material on our Service infringes upon a copyright that you own or control, you may send a notification of such infringement to our legal department. Notifications must include a description of the copyrighted work, a description of the allegedly infringing material, and your contact information. Please send these notices to the email address provided in our contact section.
13. Subscription and Refunds
Refund terms and specific service obligations are governed by the separate service contract form utilized for client onboarding. You are required to review and execute that service contract prior to the commencement of lead generation services. The terms contained in the signed service contract shall take precedence regarding financial transactions and refund eligibility.
14. Modification of Terms
OrbitXPro LLC reserves the right to amend, update, or modify these Terms at any time and at our sole discretion. We will notify you of any changes by updating the "Last Updated" date at the top of this document. No other individual notification shall be required. You acknowledge that your continued use of the Service following such amendments constitutes your binding acceptance of the updated Terms, regardless of whether you have reviewed them in detail.
15. Thirds-Party Links and Content
The Service may contain links to third-party websites or applications that are completely independent of OrbitXPro LLC. We assume no responsibility for the content, privacy policies, practices, or products of such third-party sites and make no representation regarding the accuracy of information contained therein. We have no authority to edit the content of any third-party websites. You acknowledge that OrbitXPro LLC shall not be liable for any liability arising from your use of any third-party applications or their respective policies.
16. Force Majeure
OrbitXPro LLC shall not be held liable for any delay or failure in performance resulting from causes beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or failures of public utilities or third-party telecommunications and internet service providers.
17. Privacy Policy Incorporation
We maintain a separate Privacy Statement that details our data collection and cookie disclosure practices. Your assent to these Terms signifies that you have read, understood, and agreed to the Privacy Statement, which is hereby incorporated into these Terms by reference.
18. General Provision
These Terms constitute the entire agreement between you and us and supersede all prior agreements. Our failure to enforce any provision will not be construed as a waiver of any right. If any part of these Terms is determined to be invalid, the remainder of the agreement shall continue in effect. You may not assign or transfer these Terms without our prior written consent.
19. Contact Information
If you have any questions or comments about this document, you may contact us as follows:
OrbitXPro LLC
4926 Winding View Ln Humble, TX 77346
Email: legal@orbitxpro.com
